Refund policy

Return and Refund Policy

At HypeBasket , customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted. By placing an order on our website, you agree to the terms outlined below.

Return Eligibility Criteria

To be eligible for a return, the following conditions must be met:

The item must be unused, unwashed, and in its original condition
The item must be returned with original packaging, tags, and accessories (if any)
Proof of purchase or order confirmation is required
The return request must comply with the timeframe mentioned below

We reserve the right to reject returns that do not meet these conditions.

Return Timeframe

Customers must initiate a return request within 7 days of receiving the product. Requests made after this period may not be eligible for return or refund.

To start a return, please contact us at hypebasket.customer@gmail.com with your order details and reason for return.

Refund Process and Timing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method
The refund will be completed within 5 Business Days.
Shipping charges (if any) are non-refundable unless the return is due to our error

Please note that processing times may vary depending on your bank or payment provider.

Exchange Options

Exchanges are subject to product availability. If you wish to exchange an item:

Contact us within 7 Days of delivery
Exchanges are typically offered for size, color, or defective items

If the requested exchange item is unavailable, a refund may be issued instead.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 Days of delivery.

To help us resolve the issue quickly, please provide:

Clear images or videos of the damaged/defective product
Images of the packaging
Your order number

Once verified, we will arrange a replacement or issue a refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as non-returnable or final sale
Personal care, hygiene, or intimate products
Customized or made-to-order products
Digital products or gift cards
Products damaged due to misuse or mishandling

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product
Shipping charges are non-refundable
We recommend using a trackable shipping service for returns

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation requests will not be accepted. To request cancellation, contact us immediately at hypebasket.customer@gmail.com.